Disputes
Information on how to submit and resolve billing or service-related disputes, including timelines and supporting documentation.
Disputes information page
Disputes must be submitted by email. Please send your dispute details, along with any supporting documentation, to ar@abditransportinc.com . Our Acco...
Why is there an extra charge on my invoice?
Generally, extra charges occur when we provide additional services during shipment that weren’t included in the original quote. This can happen for a ...
What are the most common additional LTL charges?
Below are the most common additional charges for LTL shipments and what they mean: Re-weigh – When a shipment weighs more than what was quoted for or...
I paid my invoice. Why am I getting a past-due notice?
Great question — and we’ll get to the bottom of it for you. We utilize automated dunning campaigns to help streamline our day to day processes. This m...
Why doesn’t my invoice match what I was quoted?
This could happen for a few different reasons. It’s possible that there was an additional charge for a service or change in shipment details. It’s als...
How do I dispute an additional LTL charge?
Please visit our disputes information page to find information about the various types of additional charges and how to handle them. If you believe ...